Summer 2020 FAQs
The answers below are subject to change at any time. As a private pool community, Wildwood Manor is required to follow regulations and guidance issued by the Montgomery County Department of Health and Human Services (MCHHS), and/or by the board of Wildwood Manor. We appreciate your patience and understanding as we navigate these uncertain times.
- When will the pool open? Wildwood Manor will open Wednesday, July 1, at 11 a.m. Our daily hours will be 11 a.m. to 9 p.m. to start.
- Will the pool be ready to open? Yes. We have been working closely with our pool management company, Lighthouse Pools, to complete all the necessary maintenance to open the pool. We successfully completed our annual pre-opening inspection by the MCHHS. Lighthouse is now making final preparations to open the facility based on the ongoing restrictions and guidance from county and state officials.
- What can we expect when the pool does open? We are establishing a reservation system that will allow members to reserve specific time slots to be at the pool. We will have both recreational and lap use blocks available and members will be able (at the start of the season) to make about three reservations per week. That may increase as we determine use trends at the pool but we cannot guarantee more than three reservations at this time. Our pool management company, Lighthouse Pools, has set new operating procedures and enhanced cleaning processes. Please monitor your email and our website for more information about signing up for swimming times.
- Will I be limited to how many sessions I can sign up for in a day, or week? Yes, to begin we will limit patrons to three sessions per week. If your family signs up for more, we reserve the right to delete sessions exceeding three. We will continually revisit this standard to ensure it reflects capacity and use. We expect that, due to vacations and varied use among members, members will be able to use the pool more often but we can’t guarantee that at this time.
- How will facilities be cleaned? What other safety precautions will be put in place? There will be time allotted between each reservation period for cleaning before the next reservation session. We are working closely with Lighthouse Pools to finalize the enhanced cleaning procedures. We will maintain a readily available supply of hand sanitizer and soap for hand washing.
Cleaning and disinfection of frequently-touched surfaces such as pool railings, picnic tables and doorknobs will be completed between each session, in accordance with CDC and EPA guidelines on COVID-19 and product instructions.Members are discouraged from sharing objects that are difficult to clean, sanitize, or disinfect or are meant to come in contact with the face (e.g., goggles). Members are also discouraged from sharing food, equipment, and supplies (sunscreen, towels, etc) outside of their household group.We will alter how members enter and exit. At the beginning of each reservation session, members will line up outside our usual entrance. We will mark out spaces to ensure social distancing while waiting to enter. Members will exit in a different location to avoid bottlenecks with members who are entering for a new session. You will be required to wear a mask when entering the pool and while moving around on the pool deck.
- What happens if a member does not follow safety guidelines? Members who refuse to follow safety guidelines will be asked to leave the facility for the day, and may have their access restricted until safety guidelines are permanently lifted. Our safety measures will be clearly posted at the pool at all times. If many members refuse to follow safety guidelines and we are unable to maintain safety, we may not be able to remain open.
- How will occupancy restrictions be determined? The initial MCHHS guidance on occupancy limit is based on the maximum number of occupants that can be within the perimeter of the pool and safely social distance. To get this number, we must divide the total surface area of the pool by 36. Based on this calculation, and a need to ensure social distancing IN the pool, we can accommodate 75 members in the facility at any given time (in addition to staff).
- Can my child come to the pool unaccompanied? We require all children under the age of 10 to be accompanied by an adult at least 16 years of age. All nannies and babysitters must be listed on the members account to be permitted at the pool. It is the member’s responsibility to make sure everyone on their account is aware and complies with the pool rules and regulations. Children under 12 will not be permitted to enter or remain at the pool after 6:00 pm unless accompanied by a responsible adult .
- Can we bring guests? Because we will need to restrict the number of individuals in the pool when it opens, we will not allow guests this season.
- Will the entire pool facility be available to use? The main pool will be available. Per MCHHS guidance, the wading pool will not be available for the time being.
- Will the pool be open for recreational use or just lap use? The pool will be open for both recreational and lap use. There will be slots allotted between 11-7 each day for recreational use—and a 90-minute time block every evening for lap use.
- Can family members share a lane during a lap use reservation? Yes. Family members can share a lane during lap use reservations. ONLY ONE person may swim in the lane at a time, but the time block can be shared for sequential use among family members. One swimmer per lane for lap use is the current requirement set by the County – if that changes, we will revisit limitations on swimmers during lap use.
- Will other recreational parts of the facility be available for use? Other recreational areas, including the playground, basketball court, and pavilion will remain closed.
- Will I have to sign a waiver before using the facilities? Yes. We will require members to fill out an online waiver before using the pool. Members will not be allowed to use our facilities unless this document is signed and on file.
- Will the restrooms, showers and changing facilities be open? What about the drinking fountain? We will follow MCHHS guidance on the use of these areas. The bathrooms will be open to use the toilet and sinks for hand washing—but the showers will not be open for use. Per county guidance, the drinking fountain will be turned off.
- Will members need to wear masks and practice physical distancing? Will staff wear masks? Patrons will be required to wear masks while on the premises and while they are not in the water. Lifeguards and staff will wear masks. Please note that masks SHOULD NOT be worn while IN the water. Seating areas will be designated around the pool deck to make it easier to keep social distance. Members should sit only with their family group and, when you are seated and more than 6’ away from others on the pool deck AND not within six feet of walkways around the pool, you may remove your mask.
- Will there be seating at the pool? We will NOT provide seating to minimize risk of sharing seating. The deck will be empty and members can bring their own towels, chairs for use during the allotted time slots. You may sit in groups ONLY with family members and must social distance (6’) from other members seated on the deck or grass areas.
- Will kick boards and pool noodles be available for use? No. The pool will not have kick boards or pool noodles available for use. Members are encouraged to bring their own kick boards and pool noodles and to not share floatation devices with other families. If possible, put your name on your items.
- Will the grills be available? Can I bring food to the pool? The grills will not be available for member use. Members can bring food to the pool. We ask that you not share food with members outside your family group.
- What about swim and dive teams? Montgomery County Swim League (MCSL) and Montgomery County Dive League (MCDL) have announced the cancellations of their seasons. Teams reps are working on various scenarios for swim and dive clinics should the MCHHS guidance permit them. More information to come.
- What about social events? Unfortunately, we will not be able to hold any of our normal social events this year.
- Will the snack bar be open? As of now, we have no plans for a snack bar. If we do open, it will be pre-order and e-payment only. Members are allowed to bring food to the pool but are asked not to share food beyond their own family group.
- Will there be a lost and found? There will be no lost and found this year. Items will be disposed of at the end of each session.
- Can I still have a party in the Pavilion? Pavilion reservations will not be available.
- Will you refund our dues for the 2020 season? Equity members all have a financial obligation to cover the operating costs of the pool each year, regardless of whether the pool is open. Operating costs include, but are not limited to, insurance, utilities, repairs as well as the costs to manage, maintain and secure the entire facility. We do not expect to offer refunds this season. If you are a seasonal member and decide not to join the pool this summer, you can receive a refund.
- I have not yet paid my dues for the year? Can I still do so? Yes. You can still pay your dues for the year. The deadline for full dues and use of the pool for 2020 season is Friday, June 26, 2020. As noted in previous communications, if you do not pay your dues (partial dues for opt-out and full dues to use the pool this season), you are in danger of losing your spot this year and in future years.
- When and how can we expect to hear updates? Please check this page and your inbox for the latest updates. If you have questions, please email firstname.lastname@example.org