Wildwood has been a WELL-LOVED part of our community for 60 years & its age is starting to show!
- Our bathroom plumbing and electrical systems are outdated and do not sufficiently meet our needs.
- The foundation of the pool deck is cracking.
- The retaining wall by the baby pool is deteriorating.
- Wildwood is not completely ADA compliant.
- These concerns impact the safety and operations of our pool.
Aging infrastructure brings Pool Safety and Operation concerns
- In 60 Years, Wildwood has done cosmetic updates, but no major renovations or updates to its infrastructure.
- In recent years, we have had more and more problems with our pool systems as they have aged, which includes:
- Aging pool filtration equipment
- Difficulty reaching and repairing aging/narrow pipes that weave under the pools, pool deck and the bathrooms (similar to sewer line repairs and pipe replacements taking place throughout our neighborhoods)
- Increased power demands being put on a limited and aging electrical system/configuration that was set up back in 1957
- Noticeable cracking taking place by the baby pool as the hill continues to settle
- Looking forward, expected repairs will increase, requiring more major fixes, more expensive repair costs, and longer pool closures.
- We can no longer continue to apply band-aids, and need to take steps now to upgrade and modernize the Wildwood Pool facility.
It’s time to invest in Wildwood’s FUTURE!
- A quality community pool will only continue to be a great benefit to Wildwood Manor and surrounding area, as more families flock to our area in search of strong vibrant neighborhoods, communities and schools, as well as significantly adds to the property values of our homes.
- Home renovations, building and construction projects continue to take place around us, ensuring a steady base of potential members to join and experience our pools, swim teams, activities, and fun pool events.
- It’s our responsibility to ensure a safe and vibrant pool community not just for our own current members to date, but for our future members and generations to enjoy in the many years to come.
Find out the latest about the 25 meter pool proposal at:
25 Meter Pool Description & Design
The basic design of the 25 meter pool is similar to that previously presented to the membership with a few additions reflecting membership input, including a slide and slightly expanded intermediate pool. There will also be an entirely new baby pool with beach entry. In addition to the new pool, the proposal includes a new building to house the pool filters and pumps.
Additional details regarding the pool:
- 8 lanes that are 4’-0” deep in the shallow end and grade to 5’-0” at the deep end with 6” wide racing lanes and corresponding turning targets at each end.
- 11 or 12 underwater pool lights.
- Diving well will have a maximum depth of 12’-0”, and be compliant with all applicable safety codes.
- An intermediate pool with a depth that ranges from 2’-6”, to a maximum 4’-0” depth where the intermediate pool intersects with the main pool.
- The pools will have white precast coping stones, 6” high waterline tile band, and white marcite plaster finish.
- Two (2) Double Rail One-meter Duraflex Dive Stands, each with 16’ Model B Springboards.
- One S.R. Smith Vortex Waterslide w/Separate Splash Zone/Well adjacent to Main Pool Deep End and booster pump.
- 350,000 BTU gas heater.
25 METER POOL ARCHITECTURAL LINE DRAWING – OVERVIEW
25 METER POOL ARCHITECTURAL LINE DRAWING – CLOSE-UP
Facilites Description & Design
The new bathhouse facilities will be a dramatic improvement over the current bathhouse that will not only be larger, but include a new guard shack and also improve flow and security to the facility. We have provided renderings of the bathhouse as well as the pictures of the primary exterior brick. In response to membership suggestions, the bathhouse will now include a family facility with a water closet and shower.
An often made request by the membership is space for non-swimming activities. To accommodate this request, the location of the bathhouse will be moved slightly to provide for more deck space. This increased deck space will now be able to accommodate a separate tot lot, space for more chairs, and non-swimming activities, such as ping pong. The Board did consider including a basketball/tetherball court on the main pool deck. However, given the new pool design, the Board determined that including a basketball/tetherball court on the main pool deck would not only take away a significant amount of deck space, but could potentially be hazardous due to flying basketballs. To accommodate a basketball/tetherball court, the Board has incorporated a larger, paved court in the lower lot where the volleyball net is currently located.
Finally, the current snack shack will remain, but the Board will investigate a “refresh” of the building, including a larger sink and additional outlets for equipment. The new filter house might allow for storage of dry goods, allowing expansion of the snack shack facilities into the current guard shack attached to the snack shack.
Additional details regarding the facilities:
- Fenced in tot lot (only fenced in space, no equipment is currently in the budget).
- Expanded pool deck space.
- Larger basketball/tetherball court potentially located near the pool entrance (pending county approval).
- Low level safety lighting in the parking lot.
- The bathhouse exterior dimensions will be approximately 41’-4” x 51’-4”.
- Each restroom will include 5 showers.
- The women’s room will include 6 water closets.
- The men’s room will include 5 water closets and 2 urinals.
- The family restroom will include 1 shower and 1 water closet.
- The filter house exterior dimensions will be approximately 21’-0” x 32-0”.
- New perimeter fencing.
BATHHOUSE view from inside pool grounds
BATHHOUSE view from parking lot
BATHHOUSE wall materials — white split faced block CMU
BATHHOUSE INTERIOR ARCHITECTURAL LINE DRAWING
25 Meter Pool with Attached Activity/Training Area Cost Estimate
2018/2019 Proposed Initiation Fee & Dues for a YES Vote
EXISTING MEMBERS INITIATION FEE
Each current equity membership initiation fee will increase by an additional $2500 (this might be seen as an assessment, but we are seeking to be consistent with language used in the WM by-laws). Payment of the increased initiation fee can be made throughout 2018, but $1250 must be paid by May 15, 2018 and the balance must be paid in full by August 31, 2018.
NEW EQUITY MEMBERS INITIATION FEE
To ensure that new equity members contribute an amount equal to the contribution made by existing equity members, the new initiation fee for equity membership will be $3200. This would go into effect if the membership votes “Yes” on the pool renovation.
Refunding of Initiation Fee
In light of the increase in initiation fee, the Board believes that equity members should be entitled to a partial refund of their $3200 initiation fee if they withdraw from the equity membership. If the membership votes “Yes” on the pool renovation, the Board will institute the following “Initiation Fee Refund” for equity members:
The $2000 refund will be paid to the withdrawing equity member when the following conditions are met: (1) The equity member is in good standing at the time of withdrawal and current on payment of all dues and fees (if there is a balance due, that balance will be deducted from the $2000 reimbursement); (2) There are at least 300 equity members; and (3) A new equity member replaces the withdrawing equity member. If any of the conditions are not met at the time of withdrawal, the withdrawing equity member will be placed on a refund waiting list. Withdrawing equity members will be placed on the waiting list in order of the date of withdrawal and will be paid a refund in that order.
Proposed Pool Renovation Dues Structure for YES Vote
In light of the additional $2500 initiation fee investment that each equity member will incur in 2018, if the membership votes “Yes” on the pool renovation, the Board has determined that it will NOT increase dues in 2018. Instead, dues will increase across all membership categories beginning with the 2019 pool season with the opening of the new pool and facilities.
|Wildwood Manor Membership Categories||2017 Annual Dues||2018 Annual Dues||2019 Annual Dues|
|Stock Single/ Individual||$355||$355||$515|
2018 Proposed Dues for a NO Vote
Based on the aging pools, infrastructure, facilities, deteriorating pipes and pumphouse and equipment, and the necessity to keep these aging and deteriorating facilities operational, additional funds will be needed in an attempt to keep the pool operational without a renovation, that is, to address problems related to the deteriorating infrastructure. Further, because the pool will require renovation in the near future, additional funds will be needed in order to minimize the impact on the membership such that a renovation budget will pass. Thus, if the membership votes “No” on the pool renovation, the Board will implement a dues increase beginning in 2018. While the Board has been able to build a cash reserve through monies collected for pavilion rentals, camps, and waitlist fees, these funds are not yet enough to fund a pool renovation. Additionally, it has been three years since equity dues have been raised and it is important to readjust dues now. The additional funds will be used to maintain the existing pool and also to build up a renovation reserve to be used in the future. The new 2018 dues structure if the membership vote is “No” on the pool renovation will be:
|Wildwood Manor Membership Categories||2017 Annual Dues||2018 Annual Dues for a NO Vote|
|Equity Single/ Individual||$355||$515|
Pool Renovation Frequently Asked Questions
1. Why do we need a new pool?
The Wildwood Manor pool (“WM”) was built approximately 60 years ago and has long outlived the natural life cycle of community pools. While the interior surface (skim coat) of the pool is relatively new, the skim coat is only masking problems associated with the underlying infrastructure, aging pipes, and equipment. Further, the baby pool is slowly sinking down the slope at the rear of the property and the adjoining pool deck has significant cracks. Over the past several years, there has been concern that the County would require significant changes in order to allow WM to open. Additionally, if there was a major infrastructure failure, such as a burst pipe under to pool or pool deck, this could lead to the loss of a pool season. If the pool loses a season, members may decide to move to different pools, leading to diminished membership. In order to repair the pool, fast action will need to be undertaken as opposed to the ordered planning process that is currently underway. For small repairs, the Board could use some of the reserved cash funds, but for major issues a loan may be required. The Board could not itself determine to take out a loan in order to conduct repairs, but instead go through the process of obtaining 2/3 approval of the equity membership, a difficult task if the pool were non-operational. And under these circumstances, a non-operational community pool with a reduced membership, it will become increasingly difficult to obtain lender financing to fix the pool.
Additionally, the pool is not large enough to accommodate our membership where many times there is “standing room only” within the pool. In 2016, the membership answered a survey and one of the most consistent responses was to build a larger pool. The new pool will be larger in several respects: It will increase from 6 lanes to 8 lanes, and also add an “intermediate pool.” The additional two lanes will allow for lap swimming and sufficient room for the membership. The intermediate pool, because of its depth, will provide a space for families and younger children to play in the pool without being intimidated by the depth of the larger competitive pool.
For these reasons, the Board believes that the more prudent, risk-averse approach is to renovate the pool now before a potential major infrastructure failure does occur.
2. Why do we need a new bathhouse?
As part of the 2016 survey, the membership whole-heartedly requested new facilities. Shortly after the existing facilities were built, the membership complained of its small size, lack of sufficient showers, and water closets, the lack of a family restroom, and issues with ADA compliance. Additionally, members did not like the fact that you were required to walk through the bathroom in order to gain access to the pool. The new bathhouse will be a dramatic improvement over the current bathhouse that will not only be larger, but include a new guard shack, improve flow and security to the facility, and meet ADA guidelines. There will be a family facility with shower; a women’s facility with 5 showers and 6 water closets; a men’s facility with 5 showers, 5 water closets, and 2 urinals. There will be a central check in station that will allow members to walk into the pool without having to divert into the restrooms. The guard shack will be relocated to the new bathhouse.
3. Why is the initiation fee increasing by an additional $2500 and must be paid by August 2018?
In order to renovate the pool, WM will need to take out a commercial loan. Unlike residential home loans, which may only require 20% down, commercial loans have a higher down payment, typically 30%. The lenders the Board spoke with indicated that they will require a minimum of 30% down. Assuming a loan of $2.5 million (pool plus existing loan), a 30% down payment will be $750,000. The $2500 additional initiation fee will be directly used to pay the down payment. To be clear, however, the $2500 additional initiation fee is not large enough to cover the entire $750,000 down payment. Thus, the Board will use some of the reserve funds to pay the difference. The $2500 increase in initiation fee must be paid in full by August 2018 so that WM has the funds to pay the down payment, which will be due upon opening the construction loan in September 2018.
4. Why not start in September 2019 or later and spread the initiation fee over 2 years?
The Board did consider moving the construction start date to September 2019, but several factors weigh against waiting. First, mortgage rates are increasing (based on bank information as of this date we are assuming a 5% interest rate on the loan once construction is complete), and an increase in interest rates will necessarily make construction more expensive. Second, we have spoken to NVBlu and are in line for construction in 2018. If construction is pushed back, there is no guarantee that we will have a construction slot available to WM in 2019, thereby potentially adding further delay. Third, the renovation costs assume construction in 2018 and there is a strong likelihood that renovation costs may increase if we delay another year or two. Fourth, spreading payment over several years creates significant administrative difficulties for the Board to collect. The Board is not designed or tasked with debt collection duties and if the increased initiation fee is spread over 2 or more years, it will be very difficult to manage. Such a plan also incorporates significant risk that members will continue to the use the pool over the next 2 years with no intention of ever paying the increased initiation fee. This would be unfair to those members who do timely pay the increased initiation fee. If members want the ability to spread payment of the $2500 increase in initiation fee over more than a year, the Board will be able to collect payment via credit card. This will allow members to maintain their membership while managing their personal finances.
5. Why are dues increasing in 2019?
A few years ago, the Board reinitiated efforts to determine the need and feasibility of a significant pool renovation. Anticipating a renovation that would require a substantial financial investment from the membership, the Board did not increase dues over the past three years. However, once renovation is complete, the construction loan will convert to a permanent loan, with a term of 20 or 25 years. In order to pay for the increase in WM expenditures, additional dues will be needed. Based on the number of members, the Board determined that to be fiscally responsible, yearly dues will need to increase in 2019. This increase will just be enough to cover the increased expense based on the new loan.
6. Why are dues increasing in 2018 if the membership votes “No” on renovation?
Based on the 2016 survey, a majority of the membership agrees that the pool and facilities require renovation. Despite this consensus, the membership may still decide, for any number of reasons, not to move forward with the renovation at this time. Under this scenario, additional funds will be needed not only to maintain an outdate infrastructure, but to also significantly build up cash reserves that can be used to directly fund a renovation project with minimal impact on membership finances. Further, it has been three years since the dues have been raised and it is important that they be readjusted now. While the Board has been able to build a cash reserve, through the monies obtained via camps, pavilion rentals, and wait list fees, these cash reserves are still not sufficient, on their own, to move forward with renovation if the membership does not vote “Yes” on the pool renovation an increased initiation fee. Thus, the increased dues will be used to keep the pool open and to fund future renovation.
7. I heard that WM has approximately $300,000 in cash reserves. Why isn’t that money being used to partially pay the 30% down payment?
WM does have a cash reserve of approximately $300,000. The Board spoke to lenders and the lenders would rather that money be used to lower to total amount borrowed, thereby decreasing the loan, rather than use those funds to pay the 30% down payment. Further, part of the cash reserves will be used to cover the gap that will exist between the 30% down payment and the funds collected via the increased $2500 initiation fee. The Board also believes that fiscal responsibility warrants keeping sufficient cash reserves on-hand over the next few years.
8. Did the Board competitively bid pool construction before selecting NVBlu as the construction company?
The Board hired John Chadwick, who has significant experience managing the construction of community pools including Bannockburn, Little Falls, and large public pools such as Germantown Indoor Swim Center, and Club One Aquatic Center. John is one of the most experienced pool construction managers in the area. Based on John’s experience, including completion of Little Falls in 2017, he believed that competitive bidding would not result in any significant changes in costs. For instance, with Little Falls, John sent out proposal requests to 8 different pool construction companies. Five companies never responded and a 6th indicated they would bid, but never did. Based on competitive bidding, Little Falls selected NVBlu. John also independently ran cost estimates for the new pools and facilities and his figures were slightly higher than NVBlu’s costs. Thus, John felt that NvBlu’s cost estimates were not only consistent with the numerous other pools constructed over the past few years, but was actually quite competitive.
Another compelling factor in the selection of NVBlu if the membership approves renovation is that they have demonstrated the ability to complete projects on time. For example, although Little Falls intended to start construction in September 2016, permitting was delayed and construction did not begin until November 2016. NVBlu nonetheless worked to complete the new construction and Little Falls opened on time in May 2017. While unforeseen events can happen, particularly weather related, the Board wanted to engage a company that would allow WM the best opportunity to open on time and on budget. The Board believes NVBlu meets those criteria.
Finally, John has spoken to NVBlu about the structure of a contract if construction moves forward. NVBlu has agreed to enter into a contract arrangement, known as a Guaranteed Maximum Price Contract, that would ensure we remained in budget, provide incentives for NVBlu to come in under budget and penalties for not completing construction on time. Considering all of these factors, the Board felt comfortable with the selection of NVBlu.
9. Did the Board consider other design options?
The Board considered, and presented to the membership, a 50M pool option. Although a significant number of members preferred the 50M pool, the Board determined that cost considerations warranted going with the 25M option. Based on membership feedback, the Board also considered options where the intermediate pool was detached from the main pool. Such a design, however, resulted in an increase in construction costs as well as the need for a separate pump and filter system. This design would also increase the number of lifeguards needed above what would be needed with the intermediate pool attached to the main pool. Some members asked if the pool could be built without the intermediate pool. This was discussed and while benefiting the swim team and adult lap swimmers, it would not accommodate families with younger children. Members pointed out that if the main pool is 4’-5’ deep, which will allow for the swim team, their younger children would not be able to stand in the pool. It would also not accommodate swimmers who are not yet comfortable swimming in a larger pool. Having a main pool with an intermediate pool will allow for swim team, adult lap swimmers, and casual swimmers and children comfortably in the pool at the same time. After careful consideration of these options, the Board determined that the current design meets the desires of the membership.
10. Can the renovation be done in stages over several years?
Spreading the project over several years will likely lead to an overall increase in costs without meeting the needs of the membership. Further, there are competing interests with respect to what renovation would take priority: the pools or the bathhouse. It would not be possible to build a larger pool without removing the existing bathhouse due to the significant downward slope surrounding the pool. In order to expand the pool away from the bathhouse, a large retaining wall would need to be built, which would be at a considerable cost. Thus, the more cost-efficient way to increase the pool size is to demolish the existing bathhouse and expand the pool in that direction.
If the new bathhouse is built first, it would need to be relocated to accommodate a new pool in future years. The bathhouse would not, however, solve the problem of an outdated pool and equipment. As a result, WM might have a new bathhouse, but a non-operational pool.
11. What process must take place to move forward with the renovation?
Under one interpretation of the WM By-Laws and Articles of Incorporation, in order to encumber the pool, such as obtaining a bank loan, 2/3 of all eligible equity members must vote “YES.” At this time, the Board intends to follow this interpretation. Thus, in order for the renovation to occur, all eligible equity members must vote and there must be 2/3 of all eligible voters casting a YES vote.
Who is eligible to vote? All equity members are eligible to vote as long as they have:
A. Paid in full the $700 initiation fee and $15 stock initiation fee as of the day of the vote.
B. Are current on all dues.
C. Have paid all other fees, including camp and babysitting fees.
12. Did the Board consider increasing the membership to lower the impact on current members?
The Board considered increasing membership from its current 350 members to 400. However, WM cannot unilaterally increase its membership. WM would need to seek a special exception from Montgomery County to increase membership to 400. Further, many members expressed a concern about increasing the size of membership at this point because the pool is oftentimes overcrowded. Thus, if membership were to increase, it likely could not occur until after the pool is enlarged.
13. Did the Board consider additional financing options or how other pools financed construction?
The Board considered various ways to raise funds for the construction, but all of them were highly variable. For instance, the Board has had discussions with EYA builders to see if they would be willing to donate funds, particularly since they are building the new community off of Grosvenor Ln. We have not had a commitment from EYA, but will continue to have those discussions. Fundraising within the membership is also variable and to have any meaningful impact, such efforts would need to raise significant funds. These factors led the Board to conclude that the only certain way to raise sufficient funds is to implement an increase in initiation fees by $2500 per equity membership and increase dues.
The Board also consulted two pools with recently completed renovations. Little Falls completed its renovation in 2017 with a new pool, but they did not build a new bathhouse. Little Falls implemented a $2000 assessment made payable in a single installment. They increased their dues to $750 in 2017 and planned on increasing their dues to $850 in 2018. Little Falls overall construction budget was less than the WM budget.
Mohican also recently completed a renovation. The Mohican project was more expensive ($3.4M) than the proposed WM project due to some unique circumstances associated with the location of the pool, road conditions, and other elements. Mohican raised about $1M through assessments to fund the project and Mohican continues to implements assessments of $100 to $200 each year, above dues, even after the project was completed.
Bannockburn renovated their pool several years ago. Their construction budget was less than $1M (approximately $600,000) and assessed members approximately $600 to fund the project.
The Board believes that its proposal is in line with how other local pools financed their construction costs.
14. Did the Board consider adding amenities such as tennis courts, a year-round clubhouse that could be rented out, or other additions that could be used to generate revenue?
Due to the building setbacks implemented by Montgomery County on Chesire and the steeply sloped land along Hatherleigh, WM does not have the ability to add tennis courts without a significant expense and disturbing the current tree line along Hatherleigh. The Board did not investigate building a year-round clubhouse as it was made clear to us that it would be considerably more expensive. A year-round clubhouse would need to be fully insulated and heated. The Board did investigate other means for generating revenue, including construction of a 50M pool. We had several local swim teams, including Tollefson Swimming, express interest in renting lanes for the entire summer if a 50M pool was built. Based on membership input and finances, this option was not selected.
Additional Information and Literature
1.22.18 Renovation Results Letter
12.7.17 Renovation Follow-up Proposal
11.14.17 Final Renovation Proposal Letter
11.14.17 Renovation Proposal FAQs
10.29.17 President’s Letter
10.3.17 Renovation Update
August 2017 Pool Preference Results & Feedback
8.31.17 – Renovation Letter
The Cooperative Funding Plan was devised with the intent of bringing together members of the Wildwood Manor Pool, to help facilitate the progress of the renovation plan in September 2018, if the plans get a 2/3 favorable vote this winter.
Just in its initial stages, this plan already has pledges totaling at least $18,000. We are trying to gauge right now how many other members would like to Donate to this plan, as well as how many members would apply to be a Recipient of this plan. We think this is a very good and promising plan. It would meet the dual goal of ensuring the pool has the required loan down payment by September 2018, if the renovation plan passes. It would also allow, if sufficient Donor funds are available, assistance to those who may need two years to make their $2,500 assessment fee payment. The plan contemplates that it will be utilized not as a preference, but rather based on a family’s immediate financial situation. Ideally the plan should have an equal balance of Donors and Recipients. We are very optimistic that we can and will come close to achieving this goal.
Please review the two forms. Identify if you are willing to be a Donor, or if you would like to be a Recipient of this program (assuming that a pool of donations is sufficiently large to cover your request).
Design & Planning Factors
- The board determined that subdividing the lot was not feasible
- MoCo identified an “intermittent stream” on Cheshire Drive, requiring a 100 foot setback (
but fortunately no stream was declared on Hatherleigh Drive).
- After many discussions with MoCo and land use attorneys, the board decided the best option was to not contest the stream designation as contesting would:
- Take time and money
- Could lead to an intermittent stream designation on Hatherleigh Drive. If this was to take place, then set backs and even water retention ponds could also potentially be assigned to this side of the pool. This not only could affect use of the lower volleyball court and field, the ability to expand the pool, and could jeopardize getting the full bank funding needed for the proposed renovation options.
- Finally, the board took into consideration the survey that was conducted two years ago which reached a consensus that the membership would like a bigger pool and better facilities.
- The Long Term Planning Committee and the board had several conversations with pools that had recently undergone renovations including Mohican, Little Falls, and Connecticut Belair pools, and where they were able to obtain:
- Names of reputable and reliable pool construction firms and general managers
- Information about costs and project funding
- Input on possible designs from pool members
New Construction is an Investment for the Next Sixty Years
- The Long Term Planning Committee and Pool board have explored the possibilities of renovating our existing pool and facilities. They recommend that it will be more cost effective to build a new pool and facilities on the existing footprint.
- Our new pool will be bigger to accommodate our entire member community, including more space for recreational swimming, as well as additional lanes for dedicated lap swimming, swim lessons and swim team practice.
- Members will enjoy new modernized bathhouses, more recreational space, and the new front entrance will provide greater security.
- The new facility will be ADA compliant, making membership more inclusive and accessible to our community.
What is the Timeline for this Renovation?
- Much planning, research, consulting, and vision has gone into planning these renovation options, thanks to the hard work of our Long Term Planning Committee and the WMSPA Pool Board, and the input of our pool membership. This journey did not just start here, but more than a half Century ago with the original designs being envisioned by members of the Wildwood Manor Community, and through the hard work and vision of past WMSPA Board Directors and Membership teams as the pool began to approach its projected lifespan of 50 years.
- There is more work yet still ahead as we move towards approval by the membership in at the Annual Members Meeting. We plan for the pool to operate as business per usual for the 2018 pool season. If the project is approved by the membership and all permits are in place, the goal is to begin construction shortly after the pool closes for the 2018 pool season. The renovation will continue throughout the Fall 2018 and Spring 2019 , and assuming there are no extenuating circumstances over the winter, will be completed prior to our pool opening in May of 2019.
Stay tuned for fundraising plans to help raise money for this future renovation. Due to the high costs anticipated, any donations to the Wildwood Pool Capital campaign are welcome and appreciated.
Questions, Skills & Experience
If you have any QUESTIONS regarding this project and any special skills and experience to donate part time in a board or non-board capacity (especially in relation to finance, fundraising and/or direct marketing), please email us at email@example.com